Volaris Flight Cancellation & Refund Policy Explained [2025]

Volaris Airlines Cancellation Policy 2025 ✈️

🔹 At a Glance (Quick Summary)

✅ Free cancellation within 24 hours of booking (if flight is at least 7 days away).
💵 Domestic flights: Fees range from $50 → $100 → $200 → $300 depending on timing.
🌍 International flights: Refund only if canceled 7+ days before departure; otherwise, partial or no refund.
❌ No-show: No refund; fee of $300 may apply.
💳 Refunds are processed to the original payment method.

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Understanding the Volaris Cancellation Policy

Volaris Airlines allows passengers to cancel both domestic and international bookings. However, the cancellation rules and fees vary depending on the route and the time of cancellation.

If you booked through a travel agency or third party, contact them directly for cancellation assistance.

Volaris 24-Hour Free Cancellation Policy

Passengers may cancel within 24 hours of booking without penalty.
The flight must be 7 days or more away to qualify.
Full refund is credited back to the original payment method.

Volaris Domestic Flight Cancellation Policy

Timing of Cancellation	Cancellation Fee
More than 7 days before departure	$50
Within 7 days of departure	$100
Within 24 hours of departure	$200
No-show (after flight departs)	$300

Note: Refunds are usually credited within 7–14 business days.

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Volaris International Flight Cancellation Policy

7+ days before departure: Eligible for up to 100% refund (minus any service charges).
Within 7 days: Eligible for a 50% refund.
Within 24 hours of departure: Not eligible for a refund.
No-shows: Non-refundable.

Refund Process with Volaris

Refunds are returned to the original payment method.
Processing time: 7–14 business days (may vary based on payment provider).
For bookings made through agencies, refunds must be claimed from the same agency.

Phone Number To Cancel Volaris Flight Tickets

Well, any passenger can request Volaris Flight Cancellation within 24 hours of booking. By calling the numbers below as per their region.

Volaris Phone Number For Mexico – 01 (55) 1102-8000
Phone Number For USA/Puerto Rico – 1 855 VOLARIS (8652747)
Volaris Phone Number Guatemala – 502-2301-3939
Costa Rica Phone Number Of Volaris Airlines – 506-4002-7462
Volaris Phone Number El Salvador – 503-2504-5540
Volaris Nicaragua Phone Number – 505-2251-2198

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However, make sure to keep the below things handy before you call Volaris Airlines customer care. The required details include:

Your flight confirmation code.
PNR – That is an alphanumeric reservation code from the airlines.
Your complete name as per the flight tickets / PNR.
The registered number is required as per the Volaris Cancellation Policy.
Last but not least, your registered Email ID.

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Will I Get A Refund If Volaris Canceled My Flights?

In order to get a refund from the airline. You may be asked to present a copy of an Official Govt. ID, Bank account, or any other document that can be helpful in identifying. That the refund is processed in the correct account and the correct passenger as per the PNR.

Refund completely depends upon the total cost of the flight ticket.
Airlines always cancel the complete trip. That means Volaris customer care is not able to cancel a single segment.
However, In the case of round-trip flights. A passenger is not allowed to cancel a single journey.
There should be no check-in whatsoever. if you are looking to get a refund.
You will get the refund on your actual payment source card. But in case, If your source card is not accepting the refund. The airline may ask you to provide some additional details to process your refund.
However, there may be a delay from the bank in displaying a refund in your account.

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Volaris Cancellation Policy for Travel Packages

If your booking includes flights + hotels + car rentals, cancellation policies depend on the third-party service provider. Always check the package terms before canceling.

But to check the refund time. A passenger can call any number from below. As per the purchase made and your city/state of residence

For all the purchases at Paquetes-volaris.com – Call Mexico Phone: 01 800 040 4300
If you purchase the package from Hoteles.volaris.com – Call Mexico: 001 877 396 6197
Volaris USA Phone Number (English) – 1(888)850 3958
Volaris Spanish Customer Care – 1(866)9381297
Passengers from Costa Rica Can Call Volaris at – 08000 121 800
Volaris Guatemala Phone Number – 1 800 624 0128
However, Spanish Customers from outside the USA – +34 91 27 68 614
English Speaking Customers from outside the USA can Call – +44 20 3320 2609

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Volaris Phone Numbers For Cruise Bookings

Volaris Mexico Toll-Free Number – 01 (800) 744-6935
Mexico Local Phone Number (To Skip The Queue) – +52 (9982) 833-236
Volaris USA Toll-Free Number – 1 (855) 252-6894

Summary: Volaris Cancellation Policy

Well, Like every other mainstream airline in the USA. Volaris also has a 24 Hours risk-free cancellation window. As per that, If you cancel your flights within 24 hours of booking. You are entitled to a complete refund. But make sure not to check in through online or offline methods.

So, If you read the above information. Then you can see that like other airlines’ long and complex policies. Volaris Cancellation Policy is quite short and simple. That does not include many ifs and buts. Just for the sake of its passengers.

Thus, Here Is A Short Summary To Understand Everything In One Go.

If you make the reservations through a third-party travel agency. Then you have to call the same agency for refunds.
Volaris can not cancel or refund any third-party reservations.
A passenger can ask for free cancellation and a refund within 24 hours of booking.
But in case the flights are in the next 24 hours. Then a passenger can ask for cancellation at the last 3 hours prior to the flight schedule.

Important Note

The above-mentioned policy is just for domestic sector flights with Volaris Airlines.
Volaris will not be able to cancel a particular segment. Instead, a complete reservation will have to get void.
In the case of unflown segments. You have to inform Volaris Airlines prior to scheduling a flight. So that the airlines can take upheld your remaining segments. That you have to fly.
Canceled unflown segments are not eligible for refunds whatsoever.

What Is the Volaris Flight Cancellation Fee?

Well, No adequate and complete information is there regarding the same. But as per our travel experts. The cancellation fee for domestic flight tickets may cost you between $70 – $100 per passenger. On the other hand, For International flight tickets. The Same may cost you between $100 – $500 per passenger. However, It is advisable to get the exact and sufficient info. Please visit Volaris Airlines Official Website at Volaris.com

Volaris cancellation In Case Of Flight Overbooking

If you’re unfortunate enough to experience a canceled Volaris flight, there’s no need to worry. The airline offers a full refund for any cancellations, as well as a rebooking at no extra cost. However, it’s important to note that these policies only apply to international flights. For domestic flights within Mexico, different rules apply.

As for rebooking, Volaris will do its best to accommodate you on the next available flight free of charge. But if that isn’t possible or convenient for you, they’ll issue a voucher for future travel that’s valid for one year.

Again, these policies only apply to international flights – so if your plans change and you need to cancel or rebook a domestic Mexican flight, be sure to check their website beforehand for the most up-to-date information.

Flights Departing From Mexico And Central USA

As per the applicable law in Mexico and Central USA. Volaris has to inform its passenger about flight overbooking. By calling its passengers at the contact details provided by the passengers.

However, As per the law of the respective country. It is mandatory that Volaris Airlines inform the passengers as soon as it becomes aware of the flight overbooking.

In the case of flight overbooking. Volaris has to call all the passengers that are ready to compromise for their flights. But obviously in exchange for the agreed benefits from the airlines.

Thus, If the seats got vacant. Then the minors, Pregnant women, and Senior citizens will get the priority boarding opportunity

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Volaris Airlines Refund Policy Brief

Volaris Airlines offers a full refund for ticketed flights within 24 hours of booking if the reservation is made 7 days or more prior to the departure date.

If the reservation is made less than 7 days before the departure date, Volaris does not offer a refund but will allow you to change or cancel your flight without penalty.

Once your cancellation is processed, you should receive an email confirmation within 24 hours. If you do not receive this confirmation, please contact Volaris customer service.

Depending on how you paid for your flight, it may take up to 7 business days for the refund to appear on your statement. If you used a credit card, you will also be charged a $25 processing fee.

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Volaris Refund Policy For Domestic Flights

If your flight is within Mexico, you may cancel it and request a refund without penalty up to 24 hours before the scheduled departure time.
If you cancel within 24 hours of departure, you will be charged a penalty of $25 USD for domestic flights or the equivalent amount in Mexican pesos.
But If your flight is canceled by Volaris, you will automatically be refunded.

Volaris Refund Policy For International Flights

For international flights, Volaris Airlines will refund the full amount of the ticket if the flight is canceled at least 7 days before departure. If the cancellation is made within 7 days of departure, then the customer will only receive a 50% refund.

No refunds are given if the customer does not show up for their flight. For changes made to an international flight, there is a fee of $75 if the change is made more than 7 days before departure.

If the change is made within 7 days of departure, then there is a fee of $100.

Compensation That Airlines May Offer Upon Cancellation

Passengers can ask for a complete refund of the ticket amount.
Airlines will provide a minimum of 25% of the ticket value. But after deducting the flown segment.
Passengers have the option to take a later flight to the same destination. But the airlines have to arrange the flight as per the convenience of the passenger.
In the case of Volaris flight cancellation, the Airline will provide complete transportation to the passenger at no additional cost.
A free meal to the passenger in the case of waiting for the next flight at the airport will be given.
A passenger is liable to ask for free accommodation at any nearby hotel.

FAQs on Volaris Cancellation Policy

Can I cancel my Volaris flight for free?

Yes, within 24 hours of booking (if flight is 7+ days away).

What is the cancellation fee for domestic flights?

$50 if canceled 7+ days before, $100 if within 7 days, $200 if within 24 hours, and $300 for a no-show.

Do international flights qualify for refunds?

Yes, but only if canceled at least 7 days before departure.

How long does it take to receive a refund?

Usually 7–14 business days, depending on the payment provider.

Conclusion

All in all, Volaris Airlines provides one of the most friendly and convenient cancellation and refund policies among all airlines. With a range of options for how to receive a refund in case of a canceled flight, you can rest assured that you won’t lose out on your hard-earned money if anything unexpected happens or changes to your travel plans.

It is important to be familiar with the process and procedures before canceling any flights so that you can make sure that there will be no unpleasant surprises when it comes time to request a refund.