Southwest Customer Service – How To Speak To A Live Person?

Southwest Customer Service team is known for its’s service and commitments towards its passengers. Southwest Airlines is one of the biggest Airlines in the USA. The airlines influenced the passengers to such an extent that whenever someone is trying to fly cheap.

No matter If as an Individual or flying with a group. Before checking with all the major airlines, The first option to hit for the cheap flight tickets is always Southwest Airlines. Southwest Airlines currently serves more than 100 domestic and 50+ International Destinations.

That’s why Southwest expanded its customer service to fill all the gaps, That was there a couple of years back. We all are aware that southwest airlines were getting hundreds of complaints every day for not properly coordinating with the passengers.

As a result of which, the passengers had to face flight cancellations or delays. So to cope up with the growing market and make itself stand in the competition. The airline introduces many direct and Toll-free lines for each state and country.

Southwest Customer Service Phone Number

Southwest Airlines Official USA Number+1-800-I-FLY-SWA
Simplified Format+1-800-435-9792
Southwest Customer Service Direct Line+1-404-865-1617
Southwest Customer Service Working Hours24/7, 365 Days
South West Reservations Phone Number+1-844-538-3186
For Southwest Baggage Query +1-888-202-1024
For Flight-related Information +1-888-792-8747
For Queries Regarding Changes & Cancellations +1-800-435-9792

Southwest Customer Service Email

Customer Service Email: Not Present. But You Have To Follow The Steps Below. To Get In Touch With Them.

  • Visit The Contact Us Page Here:
  • Click Onto The Link As Shown In The Image Below.
Southwest customer service

As Soon As You Will Click On The Link Shown Above. A New Page Will Open Up.

You Have To Fill in All The Details Here. Regarding Which You Want To Get In Touch With The Customer Service.

This Is The Only Way Available As If Now. If You Do Not Want To Call Them

Also Read: United Airways Minor Policy

Southwestern Customer Service Numbers Español

All The Numbers Listed On This Site Are Toll-Free Numbers And Passengers Will Not Be Charged By Southwestern Customer Service Team Until Specified Over The Call.

The United States:

+1-800-435-9792 / +1-844-259-6001

Jamaica English / Español

+1-800-425-8130 / 1-800-425-8089

Dominican Republic


Mexico (English) / Español

01-800-083-1179 / 01-800-083-1178

Bahamas English / Español

+1-855-202-3403 / 1-855-202-3402

República Dominicana (en español)


Is Live Chat Option Available With Southwest Airlines?

Yes, a live chat option is recently made available with Southwest Airlines to make the support even faster. However, to use the chat function, Passengers must have to use Southwest Airlines’ mobile website. That is or the Airline’s Android App.

The live chat option is not yet available on Southwest’s desktop website, Not only but the time limit is also there. That means the Southwest Customer Service agent will be available for a chat from 6 am (CST) to 8 pm (CST).

How To Talk To A Live Person At Southwest Airlines?

To Get A Live Agent For Chat At Southwest Airlines. Please Follow The Steps Below, Or You May Also Southwest Airlines Customer Service Phone Number @ +1-844-880-0283.

  1. Visit Southwest Airline’s Mobile Website

    The live chat option is available on Southwest Airlines’ Mobile Website and official App only. The desktop website is having no option for chat for now.

  2. Get Through The Southwest Official Mobile App

    Other than the mobile website, The live chat will be available on the android and IOS apps. You have to download the app or you may please update to version 6.1 or higher.

  3. Login To Your Rapid Reward Account

    The live chat option is available for all customers with Rapid Reward Accounts. So, you just have to sign in to your account. Visit the Contact Us section on the mobile website or the App.

  4. Navigate To The Chat Option

    After scrolling down to the contact us option, Click on the live chat icon to connect. However, please make sure that you are starting the chat during Southwest Customer Service working hours.

Southwest Airlines Live Chat Customer Service FAQs

Is A Live Chat Option Available For Spanish Speaking Customers?

For now, Support for Spanish-speaking customers is available by calling Southwest Airlines Toll-Free at +1-800-826-6667

Can A Passenger Use Live Chat During An Ongoing Flight?

Yes, any passenger with a Rapid Reward account and an active internet connection can use the Live Chat Option at Southwest Flights. The best part is you need not buy any additional wifi or data package for the flight. Instead, you can connect easily with the wifi-enabled aircraft and can use the live chat option on the Southwest official website.

Regarding Which A Passenger Can Get An Assistance Through The Live Chat?

Through the Live Chat option, A passenger can get assistance regarding the Rapid Reward Accounts, Upcoming Trips, Past Trips, Changes, And Cancellations, Baggage, Insurance, Flight Tracking, and much more. In short, A passenger can get assistance regarding anything related to the Southwest Airlines

For What Can I Use Southwest Mobile Apps?

  • For Domestic And International Southwest Flight Booking, Changes and Cancellations.
  • You can get your flight information, check-in details, and gate information through Southwest Mobile Apps.
  • A passenger can access boarding pass through mobile apps.
  • Sharing of flight information through iMessage or other private messaging medium available in the App.
  • Early bird check-in for the new or the existing reservations.
  • Open or Access new or existing Rapid Rewards Account.
  • Upcoming Flight And Weather Alerts Can Be Recieved Through Southwest Airlines Official Mobile App.
  • You can use express check-out option, If you are logged in to the App.

Southwest Airlines Changes And Cancellations Popular FAQs

What To Do If Southwest Changed My Flight?

Sometimes due to unforeseen reasons like weather conditions or technical issues. Southwest may change the schedule of your flight. However, in such cases, your next available flight will get confirmed immediately. A passenger need not perform any action.

But if the changed flight does not suit you, Then you have the option to cancel or reschedule it to a later date within 14 days from the date of change of the actual flight.

What If I Want To Cancel My Flight With Southwest Airlines?

Well, Cancellations and Changes are always Free with Southwest Airlines. However, the refund depends upon the type of ticket a passenger selected at the time of purchasing.

  • Business Select/Anytime tickets are refundable.
  • Wanna Get Away tickets are non-refundable.
How Much Does Southwest Airlines Charge To Change A Flight?

Flight Changes and Cancellations are always free with Southwest. However, you have to pay the fare difference in the case of a flight change.

But if the new flights cost less than the actual flights. Then Southwest will refund the difference to the original form of payment.

However, In the second scenario, The fare difference can be helped in the passenger’s account for future use.

Why I am getting ‘+’ and ‘-‘ signs at the new flight change page with Southwest?

In the process of changing a flight from the actual flight to the new one. A passenger may see some “plus” and “minus” signs with a fare.

So If you see a plus sign like +$10. That means that the new flight will cost you $10 extra from the actual flight. For example, The cost of the actual flight is $29, Upon changing it, You are getting a price like +$10. This means that the new flights will cost you $29+$10=$39.

Similarly, If you are getting a “-” sign in front of the fare. This means that the new flights are cheaper than the actual flights. In this case, The fare difference will be kept either for future use or for the refund as per your eligibility.

How many times can I change my Southwest Flights?

There is actually no limit that can restrict any passenger from making Southwest Flight Changes. That means a passenger can change a flight by “n” times. However, a passenger has to pay the fare difference every time he/she makes a flight change.

Can A Flight Change Is Possible After I Check In?

Yes, you can change your flights last till 10 minutes prior to your actual scheduled flights after a check-in. But please make sure to check in to your new flights as well. As soon as you are done with your flight changes. However, for immediate changes, Please call Southwest Airlines’ toll-free number +1-844-880-0283.

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