United Airlines Customer Service – Top 50 FAQs For Flights Tickets

United Airlines’ customer service team is one of the top-notch team of experts. That can help you provide the solution to any of your queries related to the UA. But sometimes the passengers may find it difficult to reach a live person to talk for assistance. Because of the high call volume at the United Airlines’ Customer Care center.

So, by keeping the same in mind. We curated a list of Top 50 most important questions been asked several times by the passengers. But most of the time, passengers never get a satisfactory answer. That can actually solve the issue. That’s why go through the FAQ and their answers have been curated by us with the help of the United Airlines Customer Service team.

Also Read: Spirit Airlines Cancellation Policy

United Airlines Customer Service

What Is United Airlines Toll-Free Number?

Well, United Airlines Offers a complete directory to help the passengers from the USA and Canada. Take a look below

Purpose Of CallUA Toll-Free With IVR Command
For United Airlines New ReservationsCall: 1-800-864-8331, Press 2
To Get Help With Existing UA BookingDial: 1-800-864-8331, Press 3
To Check Your Flight StatusCall United Airlines: 1-800-824-6200
For Baggage Related Query At United AirlinesCall: 1-800-335-2247
Valid For The USA and CANADA
For English And Spanish Language passengers
United Airlines Mileage Plus Customer ServiceDial: 1-800-421-4655
For Booking Receipts Or Other ServicesDial UA Toll-Free: 1-800-490-2021

Also Read: United Airways Minor Policy

What Is United Airlines Customer Service Email?

Email SubscriptionEmail ID
For United Airlines News, Promotion, And Deals[email protected]
United Airlines MileagePlus Statement[email protected]
For MileagePlus Partner​[email protected]
MileagePlus Program​[email protected]
To Get United Airlines Flight status notifications[email protected]

Also Read: Spirit Airlines Reservations

United Airlines Manage Flight Reservations FAQ

Q. How Much Do I Have To Pay To Change My United Flight Tickets?

Well, Basically the flight change fee depends upon the type of ticket you bought while making reservations with United Airlines. But If I have to answer the same in short. Then I must say that you need not pay any change fee if there is more than a day before your travel date. Irrespective of the type of ticket that also includes the award ticket.

However, You have to pay the fare difference after changing the flight. Only if the new flights are expensive than the existing flight tickets that you hold. Moreover, you can perform a change by visiting the “Change Flight” section at United.com. But if you are not comfortable doing it online, Then you may please call United Airlines Customer Care @ +1-800-864-8331.

Q. Can I Change My United Flight Tickets Booked Through Any Third Party Website Or Company?

For Sure, A passenger can change his/her flight tickets booked through any third-party website or company. But all the passengers must go through the changes and cancellation policies of the third party as well. Because they may charge an additional fee to change your flight tickets. However, the fee to change or cancel a flight is fixed. But your booking company may charge you something extra.

So it will be better if you can go through all the terms and conditions of the third party prior to making the reservations.

Q. Can I Get Discount On Fee For Making A Same-Day Flight Change?

Well, The fee for making a same-day flight change depends upon the type of ticket that you actually hold. In simple words, a passenger can get a reduced fee for making a same-day flight change. If the ticket that he/she holds is eligible for the same.

However, MileagePlus Premier® Silver, Premier Gold, Premier Platinum, and Premier 1K® members need not pay any additional charges for a same-day flight change at United Airlines. But all the Basic Economy class passengers are not allowed to perform a Same-day flight change. Not only this but also they have to pay the fare difference as well.

No matter, If the changed flight is of the same class and there are no changes in the origin and destination.

Note: A passenger can request an earlier or later flight within 24 hours of the actual travel date and time.

Q. How To Change A Flight For An Individual In Case Of United Airlines Group Booking?

The process is straight and simple. Simply click on “My Trips” tab on the United Airlines Official Website.

  1. Enter your “Confirmation Number” and “Last Name”.
  2. Click On “Search”.
  3. Select Your Trip, and click on “Change” or “Cancel” flight.
  4. Select the “Passenger” from the group booking.
  5. Proceed with the process and pay the fare difference, If any.

United Airlines Customer Service FAQ – Flight Cancelations

Q. Can I Get A Refund On Canceling A Non-Refundable Flight Ticket?

Well, First you can easily cancel a non-refundable flight ticket. But as the name says, You will not get any refund for the same. In simple words, If you don’t want any immediate changes in the itinerary.

You can simply return the ticket to United Airlines and can perform the changes within 1 year from the date of cancellation. However, you may have to pay the change fees and fare difference.

Q. How Much Do I Have To Pay For Canceling And Redepositing My Award Miles Back To My Account?

Service feesGeneral memberPremier® SilverPremier GoldPremier PlatinumPremier 1K®
Fee for booking a MileagePlus award ticket by phone through the United Customer Contact Center, regardless of departure date$25$25$25No feeNo fee
Service feesGeneral memberPremier® SilverPremier GoldPremier PlatinumPremier 1K®
The Fee for making a change or canceling with redeposit 31 or more days before departureNo feeNo feeNo feeNo feeNo fee
Fee for making a change to a ticket for travel originating in the U.S. 30 or fewer days before departureNo feeNo feeNo feeNo feeNo fee
The Fee for canceling a ticket for travel originating in the U.S. with miles redeposit 30 or fewer days before departure$125$100$75$50No fee
Fee for making a change to or canceling international tickets that do not originate in the U.S. 30 or fewer days before departure$125$100$75$50No fee
The fee to redeposit miles after no show$125$125$125$125$125

Q. What Are My Options If My Flight Gets Delayed Due To Bad Weather Conditions?

Whenever a flight got delayed or canceled due to bad weather conditions. The United Airlines automated system tries to put you on the very next available flight. Not only this but you will also get regular updates regarding your seat assignments. If your contact number and email are correctly updated with us.

Please check our brief about Changes and Cancellations due to bad weather.

Q. Is It Possible To Book A Multi-Stop Flight At United.com?

Absolutely, A passenger can book a Multi-stop flight by visiting advanced booking options through United Airlines Official Website United.com or through the App.

Q. Is It Possible To Hold A Flight Ticket With United Airlines?

Technically, holding a flight ticket without charges is not possible with United Airlines. But UA provides a 24-hour Risk-free cancellation window. Under which a passenger can cancel a flight for free within 24 hours of making the reservation.

Q. What is the Farelock Service At United Airlines?

Well, Farelock service basically allows you to hold a flight fare for 72 hours or 7 days as per the options selected options. Farelock service can help you hold the quoted fare and itinerary without being worried about the fare sold out. That means your fare and flights will remain with you in the case of an increase in airfare as well.

Q. Can I Make A Group Reservation Online At United.com?

For Sure, you can make a group reservation for less than 10 passengers online at United.com. However, for making a group reservation with more than 10 passengers. You have to Call United Airlines Customer Service Toll-Free @ 1-800-864-8331.

United Airlines Customer Service – Baggage FAQ

How Can I Pay For My Checked Baggage At United Airlines?

Well, Every passenger that is traveling with United Airlines has 2 ways to pay for their checked baggage.

  1. You can prepay for your checked baggage at the time of making the reservations at United.com.
  2. A passenger can pay for the checked baggage on the United airlines reservations counter at the airport.
  3. A passenger can use his/her credit or debit to pay for the checked baggage at the curbside check-in as well.
  • Paying online for the checked baggage can help you save up-to $20 on the baggage.
  • The baggage charges paid online will be Non-refundable.
  • No matter If you are paying for the baggage online or offline. You must make sure to pay at least 24 hours prior to your flights.

What If I Am Having A Connecting Flight With A Different Airline?

If your connecting flight is with a united airlines partner airline or with any Star Alliance member airline. Then the baggage will be handled as per the policies of the base airlines. That means the airlines with which you started your journey.

Can I Get A Refund Of My Baggage Charges On Flight Cancellation?

Well, United Airlines keeps on updating its policies to support the passengers. As per the recent policy update, A passenger can ask for a refund, If the flights had been canceled by the airline itself. But the refund will be for the service charges only.

How Can I Request A Refund For Baggage From United Airlines?

A passenger can call United Airlines Toll-free @ +1-844-538-3186, Email: [email protected]. Not only this but if you are not comfortable in calling or email the United Airlines Customer Service. Then you can visit: https://www.united.com/ual/en/IL/customer/refund, Fill the form and ask for a refund.

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